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The efficiency audit · 7 steps

The Onyx
Efficiency Audit.

A repeatable protocol we run on every engagement. We map how your work and marketing actually flow today, find what's broken, and design practical fixes you can implement in the next 90 days.

01

Clarify goals & constraints

A fast intake: revenue range, core services, the frustrations that brought you here, and any hard constraints we have to work within.

Revenue rangeCore servicesFrustrationsConstraints
02

Map the current process

Document how work and marketing actually flow today, from lead to quote to job to cash, and from content to post to engagement, as simple step lists, not bloated diagrams.

Key workflowsHandoffsOwners
03

Gather data & signals

Pull the real numbers on both systems. On the operations side: cycle times, wait times, backlog, and rework. On the brand side: platforms, posting cadence, and engagement.

Cycle & wait timesBacklog & reworkPosting cadenceEngagement
04

Identify what's broken

Find where work piles up, slows, or breaks, and where content dies with no clarity or engagement, then validate it against what your team actually feels.

Pile-upsBreak pointsDead contentTeam signal
05

Analyze root causes

Get past symptoms with light tools like the 5 Whys, separating process issues from people issues from branding issues.

5 WhysProcessPeopleBrand
06

Prioritize the fixes

Rank every change by impact versus effort, and lock onto the 3 to 5 moves that unlock the most flow first.

Impact × effortTop 3 to 5 moves
07

Deliver the action plan

A short, written plan: what to change, how, who owns it, and what to measure, practical enough to start inside 90 days.

WhatHowOwnerMetric
Begin the scan

Something in your business
is broken. Let's fix it.

Book a short efficiency audit call. We work with businesses of every size, so no business is too small. We'll look at where you are, name what's most likely broken, and tell you honestly whether we're the right team to fix it.

Prefer to reach us directly? info@onyxbc.com  ·  (802) 392 6699